That led to two hypotheses that are at the core of Hyro’s foundation:įirst, natural language interfaces are going to be the dominant interface when it comes to Human-Computer Interaction (not only voice, but natural language). After joining the masses in getting excited about innovative voice assistants like Alexa and Google Home, we ultimately felt underwhelmed by the simplistic use cases and lack of dynamic experiences. While studying together at Cornell Tech, my cofounder Israel Krush and I realized the need for better voice solutions. The top use cases, which usually represent 60-70% of all traffic to health systems, are scheduling new appointments, appointment management (verifying, canceling, and rescheduling), prescription status and refill, physician and clinic search, answering general frequently asked questions, IT help desk (password reset, ticket status), and patient registration. We work across multiple channels, the most popular being Voice AI / Call Centers. Most of our platform’s use cases to date have been in the healthcare industry. Finally, it aggregates all of the conversations into an analytics layer that identifies knowledge gaps (i.e., topics that patients are asking about but which are not featured in the data that’s been scraped) and, in so doing, creates a feedback loop to improve the assistant and give crucial insights to the organization. It then uses its NLU (Natural Language Understanding) engine to parse the sentence and understand its linguistic composition to retrieve relevant information from the knowledge graph. Hyro’s platform taps into an organization’s existing data sources (such as websites, databases, EMRs, etc.) and scrapes them to construct a knowledge graph. Hyro’s Adaptive Communications Platform ensures seamless AI-powered conversations through text and voice between clients and their end-users across key digital channels (websites, call centers, apps, and SMS). Tell us about the product or service that Hyro offers. We raised a $20M Series B funding round led by Macquarie Capital, with participation from new investors Liberty Mutual Strategic Ventures, Black Opal Ventures, and K20, as well as existing investors Hanaco Ventures, Spero Ventures, and Mindset Ventures-bringing the company’s total funding to $35 million. Who were your investors and how much did you raise? ![]() ![]() Since launching in 2020, the company has more than doubled recurring revenue each year while handling over 30M conversational experiences.ĪlleyWatch caught up with Hyro Cofounder and CIO Rom Cohen to learn more about the business, the company’s strategic plans, latest round of funding, and much, much more… Hyro has built significant traction in the healthcare industry thus far, counting healthcare systems and providers like Intermountain Healthcare, Baptist Health, and Novant Health as clients, helping them handle a breadth of routine but time-consuming critical tasks like appointment scheduling and management, prescriptions, physicians and clinic search, FAQs, and patient registration. ![]() Unlike other solutions, the platform requires no training data, instead uses an organization’s existing data sources to construct a knowledge graph that is used as the basis to respond to inquiries while also alerting organization’s where there is a gap that needs to be addressed. Hyro is a plug-and-play, no-code conversational AI platform that can easily be integrated in call centers, web SMS, and mobile presences to enhance existing workflows. The healthcare industry is no different and recent trends in the industry have forced it to aggressively integrate automation to counter staff shortages (47% of the healthcare workforce is expected to exit the industry by 2025) and the need for increased engagement. ![]() Companies have increasingly turned to AI-powered chat and assistants to enhance their consumer facing experiences, allowing them to provide timely and continuous access to support for customers.
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